Frequently Asked Questions
Everything you need to know about your journey to better comfort.
What materials are used in Cushion Lab products?
We use our proprietary Extra-Dense Hyper-Soft memory foam and premium, breathable recycled fabrics designed to provide ergonomic support while remaining hypoallergenic and skin-friendly.
How long does shipping take?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a sleep trial or return period?
Yes, we offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, no questions asked.
How do I clean my cushions?
Most of our products feature a removable and machine-washable cover. We recommend washing the cover in cold water on a gentle cycle and air drying to maintain the fabric integrity.
Do your products come with a warranty?
Every Cushion Lab product is backed by a 1-year limited warranty that covers any defects in materials or craftsmanship under normal household use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Affirm.